Damages
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your order at the time of delivery and note any damage or defect to marias@ampiura.com within 48 hours of receipt.
If you refuse your order delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged items takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible.
Returns
We travel all over Latin America to meet artisans, learn about their work and work with them to develop beautiful pieces for your home. However, we understand that sometimes they may not work for what you needed, and thus need to make a return. Please see below our return policy:
We accept returns within 30 days of receiving your product. Our customers are responsible for return shipping. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at marias@ampiura.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marias@ampiura.com
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you wish to exchange an item from your order, please note that we do not offer cashback for returns. We will gladly provide a gift card you can use with no expiration date.
Our customers are responsible for return shipping on exchanged items. Returns sent in that arrive with postage due will be returned to sender.
Refunds
If your return or claim is accepted, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.