Shipping policy
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Free shipping applies to orders over $150.
Local delivery
Free local delivery in Panama is available for orders within the City of Panama. For orders in Panama, outside the City of Panama, we charge $6 for local delivery.
Deliveries are made from 8:00a.m. to 5:00p.m. on weekdays. We will contact you via email with the email address you provided at checkout to notify you on the day of our arrival.
International Shipping
We offer international shipping to the following countries: United States of America.
Shipping charges for your order will be calculated and displayed at checkout. Free shipping applies to orders over $150.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ampiura Living is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at marias@ampiura.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at marias@ampiura.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at marias@ampiura.com.